Dear Customer:
Your success is Our success. Our dedication and purpose in this industry assures our commitment to you, our loyal customers. The Cleaners' Solution will go the extra mile...and then some!
Our staff are trained and knowledgeable in the industry and are available to offer you technical assistance when necessary.
We service what we sell, in addition to providing classes, training and seminars. All our customers receive the same level of attention and service regardless of the quantity they purchase. For our frequent buyers, we offer a discount program based on volume and purchasing frequency. Please call for further details.
Orders are accepted 24 hours a day by fax 301-330-6120, website(www.cleanerssolution.com) and e-mail (office@cleanerssolution.com). A customer service representative is available Monday through Friday, 7:30AM to 4:30PM Eastern time.
Phone: 301-330-0606
Toll Free 866-733-2005
Fax: 301-330-6120
E-mail: office@cleanerssolution.com
Orders received by 2:00 PM for in-stock items are shipped the same day. We strive to keep backorders to a minimum, however, at times, this is unavoidable. Unless otherwise instructed, we will ship all back ordered items as soon as they become available.
Back orders for regularly stocked items will be shipped free of freight charges, non-stocked items are drop-shipped F.O.B., manufacturer's origin. All shipments are shipped UPS ground unless another carrier is specified or order qualifies for common carrier (truck).
Free Freight Policy: The Cleaners Solution ships al in-stock orders the same day.
Minimum order of $350.00 required for free freight for eligible items (normally chemical products). Once the $350.00 chemical minimum required for free freight has been met, small accessories may be added to order to still qualify for free freight. Larger accessories and/or equipment may be charged additional handling charges. Please note that open accounts must be paid within terms to receive free freight (please refer to open account policy below).
Please note, all special shipping charges are additional (i.e. HAZMAT), Pail Charges, Insurance, C.O.D., etc.).
We accept the following forms of payment:
1. Credit Cards-for your convenience we accept Visa, Master Card, Discover
and American Express. Many of our customers appreciate the flexibility of
applying purchases to their credit card to avoid C.O.D. charges.
2. Open Accounts/Net 30- We offer 30 day net open accounts to qualified customers.
Please be aware that we process applications as quickly as possible, however,
we ask for your patience, as processing of your application can take 2-4 weeks.
Most companies used as credit references respond only to written requests
for information. Once an open account is established, payment terms are NET
30 DAYS FROM THE DATE OF INVOICE! To maintain open account status, invoices
must be paid within terms. No new orders will be shipped on past due accounts
until the outstanding balance has been paid in full. All over due accounts
are subject to a finance charge of 18% per annum, 1 ½% per month on
unpaid balance. Failure to pay within terms results in forfeiture of free
freight for invoices still outstanding. A PDF version of the application is
available for download or you can call or e-mail us to request to have an
application sent to you.
TO MAINTAIN YOUR CREDIT STATUS, ACCOUNTS MUST BE PAID WITHIN TERMS! The Cleaners’
Solution is a credit reporting company.
NOTE: Net 30 days credit does not apply to equipment repairs.
Equipment Warranty: All equipment is sold with a factory warranty. Any defective product sold with a factory warranty will be repaired or replaced (to be decided by the manufacturer) within the terms of the warranty. However, warranty policies and terms vary by manufacturer. Should a problem arise, we ask that you return the defective item so that we can forward it to the manufacturer. To avoid costly down time, we will ship and bill you for the replacement part. When the factory qualifies the part under the terms of the stated warranty, we will credit your account for the price of the replacement part. In the event that the factory does not cover the replacement under warranty, we will inform you of the reason and appeal their decision, if so desired. In the event that the warranty is denied once again, we will process the replacement part invoice for payment. Please note that failure to follow manufacturers' procedures, or abuse or mistreatment of the equipment will void the warranty.
Return Policy: Products and/or equipment must be in unused, resalable condition. Opened chemicals are not eligible for return. Please note, due to manufacturers' policies, there will be a 15% restocking charge for returned equipment meeting return policy guidelines.
Damage in Shipment: All claims for material damaged in shipping MUST BE REPORTED TO THE DELIVERING CARRIER: i.e. UPS, truck carrier, etc. Please keep the original carton; this is often necessary to settle a claim.
Products and Pricing: While we offer multiple brand products, it would be redundant to carry everything in every product line. We have chosen what we feel is the best of every line to display, however, we can order any product, in any line, on a per case basis. We will continue to upgrade this catalog. Please give us a call should you need an item or part that is not listed. Prices listed in this catalog or on the web site are subject to change without notice. We reserve the right to make any additions, deletions or substitutions of qualifying items at any time and without prior notice.
Disclaimer and Limitation of Liability: The information presented on this web site and pricing are current and correct to the best of our knowledge. Nevertheless, products, including their chemical formulations, hazards and dilution, will change during the year.
ALWAYS REFER TO PRODUCT LABELS, MATERIAL SAFETY DATA SHEETS, INSTRUCTION MANUALS, AND CURRENT LITERATURE BEFORE USE. THE CLEANERS’ SOLUTION MAKES NO GUARANTEES OR WARRANTIES, EXPRESS, STATUTORY OR IMPLIED, OF ANY KIND WHATSOEVER WITH RESPECT TO ANY PRODUCTS PURCHASED AND ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS HEREBY DISCLAIMED BY THE CLEANERS’ SOLUTION, EXCEPT: The purchaser or user of a product from The Cleaners’ Solution agrees that, if the product proves to be defective, or in any way unsuitable, The Cleaners’ Solution limit of liability for all damages, included but not limited to incidental or consequential damages, and purchaser’s and user’s exclusive remedy, regardless of legal theory, shall be for purchaser or user to receive, at The Cleaners’ Solution’s option, an equivalent quantity of replacement product or a refund of the purchase price.
Special order policy:
ALL SPECIAL ORDERS MUST BE PRE-PAID!
Return Policy:
In the event that you are dissatisfied with anything you purchase from The
Cleaners’ Solution, Inc., (EXCLUDING SPECIAL ORDERS), simply return
the item for full credit, replacement or refund within 15 DAYS of receipt!
There’s no hassle, no “third degree”, no worrying about
getting a credit.
Typographical Errors:
We make every attempt to be sure that the information provided is accurate
and correct, but occasionally an error may occur. We are not liable for any
product informational typographical errors on the website. If you find an
error on the website please report it to us for immediate correction. In the
event a product is listed at an incorrect price due to a typographical error,
we shall have the right to refuse or cancel any orders placed at the incorrect
price. We shall have the right to refuse or cancel any such orders whether
or not the order has been confirmed and your credit card charged. If your
credit card has already been charged for the purchase and your order is canceled,
we shall issue a credit to your credit card account in the amount of the incorrect
price.